Traknet Internet Services (Faqs and support)

WWW.TRAKNET.COM
ALL usernames, paswwords and email are LOWERCASE ONLY
Domain Name: traknet.com
Dial-in #410-8840 (33.6k)
Dial-in #410-9279 (56k)
Default Gateway: 216.37.249.1
Domain Name Server: 216.37.249.2
Outgoing Mail (SMTP) Server: mail.traknet.com (216.37.249.11)
Incoming Mail (POP3) Server: mail.traknet.com (216.37.249.11)
News (NNTP) Server: corp.supernews.com

Setting your Computer up for Traknet
Click on START menu, then PROGRAMS, ACCESSORIES and choose
DIAL-UP NETWORKING. When the Dial-up Networking box comes up,
choose MAKE A NEW CONNECTION. In the box type, TrakNet,
then click NEXT. At the next screen, type the phone number
for TrakNet, which is: 410-9279. Click NEXT and if everything
is correct, choose FINISH. Right click on the TrakNet icon in
the DIAL-UP NETWORKING box. Go to PROPERTIES, then to
SERVER TYPE.
Uncheck everything but TCP/IP. Next go to TCP/IP SETTINGS.
Make sure that both the SERVER ASSIGNED IP ADDRESS and the
SERVER ASSIGNED NAME SERVER ADDRESSes have a black dot
next to them. Also, on this screen, make sure that the
USE IP HEADER COMPRESSION and the
USE DEFAULT GATEWAY ON REMOTE NETWORK
boxes have check marks in them. Click on OK until you
exit the screen (should be 3 times) Next, hold down the left
mouse button and drag the TrakNet icon onto the desktop. Release
the left button. Answer "YES" that you want to create a shortcut.
Close the Dial-up Networking box

In Netscape:
Go to OPTIONS. Choose GENERAL PREFERENCES. Change the "Start with"
box so that it says: http://www.traknet.com (lowercase)
Go back to OPTIONS. Choose MAIL AND NEWS PREFERENCES.
Click on the "SERVER" tab.
SMTP SERVER should say: mail.traknet.com (lowercase)
POP SERVER should say: mail.traknet.com (lowercase)
POP USERNAME should be the customers' username (userid)
at the NNTP box, it should read: corp.supernews.com (lowercase)
Click OK and you are finished.
Logon to make sure that the connection is valid and that you
did everything correctly. If you have any questions or did
not get connected, call 315-446-2898 for assistance.

Free Software

You want free software? Well you got free software, just click the SoftSeek logo.

How to Upload your Personal Web Page
To get your Home Page on the Internet:

First, please contact us during normal business hours so
we can configure your account for web space.

Then get yourself an FTP Client program like CuteFTP.
Note: (The default HTML page is "index.html")

Setup your FTP program using the following info;
              Host: traknet.com
              Username: enter your Traknet USERID
              Password: enter your Traknet PASSWORD
              Port: 22

Adding a link to Traknet
   If you would like to add a link to Traknet on your home page

   Save this image and add this code to your webpage.

   <a href="http://www.traknet.com"><img src="images/banner-b.gif" width="440" height="40"></a>

Adding a Counter to your Homepage
   If you want to add a counter to your web page, add this line to the html code;

   This page has been accessed
   <img height=20 src="/cgi-bin/counter.exe?link=index.html&style=neat&fgcolour=00ff00&width=7">
   times

   Click here to view the counter styles we offer for use on your web pages.

Where you see "link=index.html" you must change it to a unique filename.
For instance, youruserid.html for it to work properly.
Where you see "style=neat" change it to the counter styles of your choice.
Where you see "width=7" this determines the # of digits in your counter.

Public Domain Images for your Personal Homepage
   Traknet has a large selection of IMAGES for use on your webpages.
   To access the directory of Images, go here.
   Click on any Image to view it or right mouse click and
   select "save link as" to save to your hd, then upload
   it to your webpage directory.

Changing Dial-Up Password
To change your dial up password please contact your
Traknet Representative @ (315) 446-2898

Changing E-mail Password
To change your email password please follow these easy steps:

Go to http://mail.traknet.com:81
Fill in the form with your e-mail address and password. eg. (username@mail.traknet.com)
Click on the Authenticate button.
Type your new password in the password box. Re-Type your password in the confirm-password box.
Click the submit button at the top of the form and your change is complete.

To receive E-Mail from Netscape Navigator:

Click on the small envelope in the lower right hand corner of your screen.
Enter your password and you will receive your E-mail.

To Delete E-Mail from Netscape Navigator:

Click on the letter you want to delete so it is highlighted.
Then, select one of the following methods to delete the e-mail:
- go to the EDIT menu and select DELETE MESSAGE
- hit the DEL or DELETE key on your keyboard
- click on the DELETE button in the toolbar at the top of the mail window
- position your mouse pointer over the e-mail to be deleted then
hold down your left button and drag the mail into the TRASH
directory. (If you have a TRASH dir)

*NOTE: this only deletes the e-mail from the current directory.
You will also need to double-click on the TRASH directory and follow
the procedures above to completely delete the E-mail.
REMEMBER: e-mail is NOT recoverable once you empty the TRASH directory!

Illegal Operation Error
This is caused by a corrupt mailbox file or files.
To correct this problem you need to delete 2 files.
NOTE! YOU WILL LOSE ANY EMAIL THAT YOU HAVE
ALREADY DOWNLOADED AND IS IN YOUR INBOX!!
The location of the files you need to delete depend on the version
of Netscape you are using; If using Navigator v3.X: In windows, go to the DESKTOP and 2click the MY COMPUTER icon
then 2click the C: DRIVE icon and look for the PROGRAM FILES folder
Then look for the NETSCAPE folder and finally the MAIL folder. Inside the
mail folder DELETE "inbox" and "inbox.snm".

If using Communicator v4.X
In windows, go to the DESKTOP and 2click the MY COMPUTER icon
then 2click the C: DRIVE icon and look for the PROGRAM FILES folder
Then look for the NETSCAPE folder, then 2click the USERS folder and
then the folder with your username. Inside that folder look for the MAIL
folder and 2click it. Inside that folder DELETE "inbox" and "inbox.snm".

Start Netscape and your email should be ok now.

Adding a BookMark
Go to the BOOKMARK menu option and click ADD BOOKMARK
Then when you go back to the BOOKMARK menu option, select the new
BOOKMARK and you will go right to that page.

Deleting a BookMark
Go to the BOOKMARK menu option and click GO TO BOOKMARK
a hierarchal representation of your bookmarks will appear, click/highlight
the BOOKMARK you want to delete and press the DELETE key on your keyboard.
(NOTE: Once you delete a bookmark you can't get it back unless you know the
exact address)

PAGE FAULT
EXIT Netscape, then: In your Mail directory there is a file
INBOX (no extension) which you can open in a plain text editor such as
Notepad. If there are messages inside that you want to keep then rename
the file to inbox.old. If not then delete the INBOX and INBOX.SNM,
they will be rebuilt.

PASSWORD GRAYED OUT
To correct this, go to Start - Settings - Control Panel - Passwords
and select User Profiles. Change the setting to "Users can customize
their preferences". This will require you to enter a user password when you
start Windows, but will also create a PL file that will allow you to save this
password as well as the password for the dialer.

Dial-Up Networking Refuses to Remember Passwords
Several users have reported that Dial-Up Networking will not remember
passwords. This behaviour manifests itself either by disabling the Save
Password checkbox, or by ignoring its setting. Although Microsoft will not
recognize this problem, it does exist and is due to a rather irritating bug in
Windows95's Dial-up Networking.

Solution #1:
Double-click on the Network icon in Control Panel, and choose the
Identification tab. Although the Workgroup and Computer Description
have no use in Dial-up Networking, the Computer Name must be your
login for your ISP (Internet Service Provider). Make any necessary
changes, and press OK when finished. You'll have to restart Windows,
but once you're back in, try again. Double-click on your connection icon.
This time, your correct login will be in the login field, and you should be
allowed to type in your password. Remember to turn on Save Password
if it's not grayed out.

Note: If you don't have an Identification tab, see Installing and Coping
with Dial-Up Networking to make sure Dial-Up Networking is
installed correctly.

Solution #2:
Try re-creating the connection by opening up the Dial-Up Networking
Window and double-clicking on Add New Connection.

Solution #3:
Check out Microsoft's technical note regarding the disabled Save
Password option, as well as Microsoft's technical note describing
how the password isn't saved.
- submitted by Pete Dickson and Eliat B. Goldman

Solution #4:
Double-click on the Passwords icon in Control Panel, and click
on the User Profiles tab. Select Users can customize their
preferences..., choose the desired options below, and click OK.
Restart Windows95 - when asked for a username and password,
leave the password field blank. When asked if Windows95
should remember settings for this user, answer Yes.
- submitted by Raymond Chen

Solution #5:
Take a look at Add Scripting to Dial-up Networking.

Solution #6:
Occasionally, the Password List (pwl) files get corrupted - try deleting
(or renaming) all *.PWL files in your Windows directory.
- submitted by Paul Baio and Jean-Claude Terrier

Solution #7:
Refer to Installing and Coping with Dial-Up Networking to make sure
Dial-Up Networking and all the necessary components are
installed correctly. Note: try adding the Client For Microsoft Networks
into the network section of Control Panel if it's not already there.
- submitted by Dennis Brenner

Solution #8:
If you have more than one connection, and the password checkbox
is turned off for at least one, none of them will work.
- submitted by Paul Baio

Note: Some users have reported this behavior only after installing
Microsoft's Service Pack 1, which supposed to fix this problem.

PRINTING PROBLEM WITH LONG LINES
Unfortunately this is a problem that was discovered after Netscape
3.01 was released. This problem has been corrected in the upcomming
release of Netscape communicator. Meanwhile, you can save the
message to a file, open it in a word processor, use the features of
the word processor to word wrap the document and then print it.
- submitted by Richard Eaton

How do I decode and save multi-part messages?
Netscape 3.0 and earlier do not support direct decoding of multi-part images.
There are a couple of possibilities:

You can save all of the parts into files, and then use an external program
to do the decoding for you.

Or, you can save all of the parts into the same file, then edit that file with
a text editor to turn it into a single-part archive (by removing the extraneous
mail headers in the middle of the document.) For example: multi-select the
messages, and then select Save As... from the File menu. This will save all
the messages to a file in ``mail folder'' format. Then, edit that file with
your favorite text editor.

Once they're all in a single file, and the extra junk has been removed,
you can use Netscape to view it directly: simply name the file something
like file.jpg.uu (to tell Netscape that it is a uuencoded JPEG file) and
then open that file using Open File...

Is it possible to get my email from a computer other than my own?
Yes, to get email from a different computer, in Netscape, you need
to go to the OPTIONS menu then select MAIL & NEWS preferences then choose the
SERVERS tab. The 3rd line is POP3 Username. Change that to your TRAKNET email
username then click OK. Now, click on the envelope and after a few seconds a
box will popup that will ask for your password, just enter the password and it
will bring your email to that system.

I keep getting duplicate email or I'm not receiving my email. What's the problem?
The problem is that you are not letting your receipt of email finish. In the
rectangle next to the envelope you will see a darker colored progress
bar as you are receiving your email. Until that progress bar goes all
the way to the end and until the "!" disappears, you have not received
your email (as far as our end is concerned) and you WILL receive the
same email over and over. I have seen email take upwards to 60 minutes to
be totally received. Chances are you have a LARGE piece of email waiting
in your inbox.

My mailbox is full, how do I clean it out so I can start receiving email again?
Traknet now limits individual messages and total mailbox size to 10 megabytes.
This means any messages or attachments in your mail will not be received if the
message/attachment is over 10megs or you already have alot of email in your mailbox
and the additional email puts your mailbox over 10megs.

If you use Netscape v3.x; go to OPTIONS/MAIL & NEWSGROUPS and look for
the box that says, LEAVE MAIL on server and uncheck it and check the one that says
REMOVE MAIL from server.

If you use Netscape v4.x; go to EDIT/PREFERENCES then double click the MAIL
& NEWSGROUPS and then click the SERVERS option. Towards the top of the page,
you should see mail.traknet.com, to the right hand side of that window you will see either
an EDIT button or a PROPERTIES button, click that button and UNCHECK the box
that says "leave mail on server." Then "GET" your email. You will now receive ALL the
mail that was being held on our server (old mail you have already received) Your mailbox
is now cleared out and you can resume receiving email. You should also warn any of your
email friends that any messages over 10megs will be bounced.

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